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Innovation Lab User Experience Researcher

Anaheim, California Job ID: 201028
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Reporting directly to the University Director of Online Innovation, the User Experience researcher is an integral member of the Innovation Lab team and brings the voice of our students to the center of designing new learning experiences. The UxR is responsible for creating plans and executing collection of user feedback to assess the impact of new ideas, content, technologies, and products on the student and faculty experience

The UxR will support Innovation Lab projects by selecting appropriate metrics and thresholds for success at the outset of projects, then collect, analyze, and interpret user data and prepare reports.  Collaborates with internal staff and external partners in designing A/B experiments or other multivariate tests to evaluate ideas through various stages of development. Responsible for ensuring that the lab operates with transparent governance while maintaining accurate records of all projects in a centralized repository.


  • Bachelor degree in Educational Psychology, Cognitive Psychology, or related field
  • Certification or course work in relevant fields such as User-Centered Design, Design Thinking, Innovation Management Preferred.


  • Two years of experience in a relevant field such as educational research, user research, or product design.
  • Experienced in research proposals, projects, and programs.
  • Research related to innovation or innovation management preferred
  • Experience in chatbot research and design preferred


For over 100 years, West Coast University has been educating and preparing students for professional careers across our six campuses located in Southern California, Dallas, Miami, and Online. As part of our unique student-centric approach to advanced healthcare education you will be empowering future healthcare professionals. At West Coast University our students are Ahead of the Curve. Our Mission is to embrace a student-centric learning partnership that leads to professional success. We deliver transformational education within a culture of integrity and personal accountability.

Our benefited faculty and associates are offered a comprehensive benefit package including:

  • Health & Wellness
  • Financial & Retirement
  • Family & Parenting
  • Vacation & Time Off
  • Perks & Discount
  • Professional Development

West Coast University is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.

Primary Location: Anaheim, California Campus: WCU Administration Function: Professional

My colleagues and coworkers are sincerely passionate about student success and have a strong team spirit. Our fundamental goal is to improve the quality in our education and service. WCU rewards people with strong team-spirit, a great vision, dedicated commitment, and a high ethical standard.


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