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Campus IT Technician

Miami, Florida Job ID: 202727
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SUMMARY:

Under the direction of the Campus Information Technology Technician, responds to first level technical help desk requests for faculty and students for West Coast University.  Provides support with the maintenance of computer workstations, printer hardware, projectors and other related devices.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (Every effort has been made to identify the essential functions of this position.  However, it in no way states or implies that these are the only duties you will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.)

  • Responds to first level technical help desk requests received from faculty and students for West Coast University.
  • Thoroughly documents and tracks daily activities within the Help Desk ticketing system.
  • Assists campus technician with maintenance of all necessary hardware.
  • Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling faculty and students.
  • Properly performs and maintains cable management.
  • Maintains regular and timely attendance, reports to work as scheduled and assures time worked and/or time-off is recorded properly.
  • Conducts job responsibilities in accordance with the standards set out in the University’s Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and states laws, and applicable professional standards.
  • Maintains established department policies, procedures and attends in-services and other required meetings.
  • Maintains confidentiality of all student, associate, and/or university information as required.
  • Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.
  • Maintains order, cleanliness and safety at work.
  • May perform other duties as assigned.

EDUCATION:

  • High school graduate or equivalent required.

Qualifications/Skills: (Every effort has been made to identify the essential skills/qualifications of this position.  However, it in no way states or implies that these are the only skills/qualifications you will be required to perform.  The omission of specific statements of skills/qualifications does not exclude them from the position if the work is similar, related, or is an essential skill/qualification of the position.)

  • Possess strong and professional customer service skills.
  • Ability to work effectively in a highly ethnic and culturally diverse student and associate community.
  • Ability to demonstrate professional written and verbal communication and interpersonal skills.
  • Excellent analytical and organizational skills.
  • Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.
  • Ability to work with individuals at all levels of the organization.
  • Willingness to work a flexible schedule.
  • Ability to exercise good judgment.

ABOUT US

For over 100 years, West Coast University has been educating and preparing students for professional careers across our six campuses located in Southern California, Dallas, Miami, and Online. As part of our unique student-centric approach to advanced healthcare education you will be empowering future healthcare professionals. At West Coast University our students are Ahead of the Curve. Our Mission is to embrace a student-centric learning partnership that leads to professional success. We deliver transformational education within a culture of integrity and personal accountability.

Our benefited faculty and associates are offered a comprehensive benefit package including:

  • Health & Wellness
  • Financial & Retirement
  • Family & Parenting
  • Vacation & Time Off
  • Perks & Discount
  • Professional Development

West Coast University is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.

Primary Location: Miami, Florida Campus: WCU Miami Function: Support
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My colleagues and coworkers are sincerely passionate about student success and have a strong team spirit. Our fundamental goal is to improve the quality in our education and service. WCU rewards people with strong team-spirit, a great vision, dedicated commitment, and a high ethical standard.

SOPHIE S.ASSOCIATE PROFESSOR, GEN ED SCI, ORANGE COUNTY
ASSOCIATE SINCE 2017

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