Reporting directly to the Campus Director of Admissions is responsible for ensuring the admissions process is completed from inquiry generation to enrollment in accordance with established policies and procedures and all applicable federal, state, and accrediting agencies standards and regulations. Performs all duties of Admissions Advisor, and Senior Admissions Advisor. Provides excellent customer service in order to recruit and increase the student population in accordance with the mission and purpose of the university. Supervises, trains, and motivates the Admissions staff to provide excellent customer service to prospective students through the admissions process.

Essential Functions & Responsibilities:

• Advises Admissions Advisors on inquiry disputes, Admissions policies and procedures. Ensures efficient and effective application of established university policies and procedures for the admission of prospective students.
• Reviews and inspects prospective student paperwork from Admissions staff for accuracy and compliance to regulations. Ensures corrections and/or omissions of information are completed.
• Participates in the interviewing and selection of Admissions staff. Asks pertinent questions of applicants during interviews and provides feedback and recommendations on hiring to the Director of Admissions.
• Conducts training with the team on new and/or revised Admissions policies, procedures or practices to ensure effective support. Manages Admissions department schedule.
• Develops creative motivational tactics to develop inquiries and increase advisor morale.
• Sends reports to Admissions Advisors and Senior Admissions Advisors for necessary updates on department efficiency, class rosters and financial aid updates.
• Assists in forecasting department goals. Coordinates forecast with Executive Director. Meets with Financial Aid to ensure forecast accuracy. Coordinates ‘stitch meetings’ with Financial Aid and Admissions team to meet on the status of prospective students.
• Monitors the application process from generation of lead until the start of the student.
• Assists with the enrollment of qualified applicants into programs beneficial to the student’s career objectives and academic needs.
• Coordinates e-mail blasts and prospective students for campus updates.
• Manages inquiry distribution from marketing efforts. Delegates inquiries distribution and for/walk-in (remove wal-in) prospective students among admissions staff for interviews. Monitors the communication and interactions of admissions representatives with students and takes action necessary to correct deviations from the policy or to improve effectiveness.
• Analyzes enrollment data in regards to metrics.
• Manages department in the Campus Director of Admission’s absence.

Minimum & Preferred Qualifications:

Required:

• Bachelor's degree in education, administration, business management, student personnel, or related field required.

Experience & Skills:

Required:

• A minimum of four years’ prior experience in an Assistant Director level position in an academic/admissions environment is required.
• A minimum of 2 years’ overall experience in admissions.
• Experience in student records, registration, admissions, planning and scheduling processes, systems, and technologies.

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Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, flexible spending accounts, 401(k) match, paid time off, holidays, parental leave, tuition reimbursement, adoption assistance, health savings accounts, employee discounts, commuter benefits, and company paid life, AD&D and LTD insurance.